Apple gives another 60-day free extension for MobileMe
Apple has offered an additional two month free extension for all MobileMe subscribers with active accounts as of August 19, 2008, on top of the original 30-day extension granted a month ago, shortly after the MobileMe launch.
In an email to subscribers, Apple said "We have already made many improvements to MobileMe, but we still have many more to make. We are working very hard to make MobileMe a great service we can all be proud of. We know that MobileMe's launch has not been our finest hour, and we truly appreciate your patience as we turn this around."
"The transition from .Mac to MobileMe was rockier than we had hoped." Apple notes on its MobileMe website. "While we are making a lot of improvements, the MobileMe service is still not up to our standards. We are extending subscriptions 60-days free of charge to express appreciation for our membersâ patience as we continue to improve the service."
The 60-day extension also applies to any purchased upgrades, such as additional storage or a Family Pack upgrade.
45 Comments
Deleted.
I just hope Apple is refunding customers who request it?with more than just an extension of (what is still) their troubled online service.
I agree that Apple should be making refunds for those who request such.
I think this announcement suggests that Eddy Cue has had the opportunity to assess the situation with MobileMe and has determined that it will be closer to 90 days before we see MobileMe working as advertised. From what has been said about Mr. Cue, this is very much his style - no quick fixes but a systematic approach that will deliver on Apple's promises.
However, even 90 days of added service can't mask the fact that this product should never have made it out the door in the state it did.
I don't think they are trying to. They are stepping up and apologizing and giving some of us as many as 90 days of additional service free. If they were masking the fact it has had some problems, they would not be full fledged admitting it on their website and giving out MM extensions like candy.
To charge $100 for a service that promises certain things, and then fails to deliver...
"..." what about the trying to make it right part??? So far, if people signed up for MM on launch day they will most likely get their year of great service and promises. However, it will come after 90 days, or maybe 120, etc. But you can bet Apple will make this right. I have not seen anything up to this point that says otherwise.
I don't think they are trying to. They are stepping up and apologizing and giving some of us as many as 90 days of additional service free. If they were masking the fact it has had some problems, they would not be full fledged admitting it on their website and giving out MM extensions like candy."..." what about the trying to make it right part??? So far, if people signed up for MM on launch day they will most likely get their year of great service and promises. However, it will come after 90 days, or maybe 120, etc. But you can bet Apple will make this right. I have not seen anything up to this point that says otherwise.
What about all the people who already had .Mac accounts and got something screwy instead of what they had subscribed originally to and had.
Shouldn't they get a refund as well- if not more?
However, even 90 days of added service can't mask the fact that this product should never have made it out the door in the state it did. To charge $100 for a service that promises certain things, and then fails to deliver...
I agree. It is a terrible service. It has been incredibly frustrating to get even the email to work, esp. in the web mode. It is slow and clunky, hangs a lot, has a non-intuitive mail user interface, has a messy spell-check, things don't get sent when one hits 'send,' and when one thinks it's finally sent, it does not show up in the 'sent msgs' folder, etc.
Really, a shame. I have stopped using my Mac mail, and even my kids (for whom I had obtained Mac.com addresses) have now switched to Gmail.