'Mark the Spot' iPhone app aims to find AT&T trouble areas

AT&T has released an iPhone application that gives customers the ability to notify the carrier of their location when they experience poor service.

"AT&T Mark the Spot" was released in the iPhone App Store Monday. The 0.3MB free application, version 1.0.1, requires iPhone OS version 3.0 or later.

"AT&T Mark the Spot is an application that provides customers a means to provide feedback on network user experience to AT&T," the application's description reads. The nation's second-largest wireless carrier also listed the following features for its new software:

Simlicity of operation
Submit a real time report capturing local GPS coordinates at time and place of event
Submit a report after the fact when a customer is not at the place of event
Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
Submit optional specific comments about an event
Receive an SMS acknowledgement that the reported event was sent and received successfully.

Following the launch of the iPhone 3GS, network struggles on AT&T caused the carrier to be the subject of serious criticism that continued to grow. More recently, competitor Verizon has attacked AT&T's 3G coverage in a series of advertisements, to which AT&T has since publicly fought back.

AT&T has also taken numerous steps in 2009 to improve its coverage. Still, studies have found that the network is users' least-liked aspect of the iPhone 3GS.

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147 Comments

ivan.rnn01

said about 14 years ago

Quote:

Originally Posted by AppleInsider

Simplicity of operation
Submit a real time report capturing local GPS coordinates at time and place of event
Submit a report after the fact when a customer is not at the place of event
Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
Submit optional specific comments about an event
Receive an SMS acknowledgement that the reported event was sent and received successfully.

Failing to see the item "Be rewarded for doing AT&T's job"

booga

said about 14 years ago

Over the last week my reception at home has gone from 1 bar to 4 bars and I can now make calls from anywhere in my house, so AT&T actually seems to be really improving something, at least in this area.

aaarrrgggh

said about 14 years ago

...and there will be a Map for That! Should be interesting to see if they do anything about it.

toomeynd

said about 14 years ago

If you don't have service, how are you going to tell ATT about it?

trumptman

said about 14 years ago

How are you going to submit the failure with the location if you don’t have service at that location?
Can their network handle the extra load of reporting all these problems?

We are talking about the company that needed several months to get ready for MMS.

I guess it will mentally buy them a year since people will buy in after reporting the problem and wait to see if anything gets done about it.

It would also be funny to see what percentage of reports are for data problems when they can't use data and voice at the same time when outside of a 3G area. (But the commercial said...)