$bbtitle
Apple Stock: 204.44 ( -1.44 )
RSS RSS Twitter Twitter
Search:
AppleInsider.com Archives News Bytes Reviews Anonymous Mailer Submit Story AppleInsider Forums Mac Prices Polls Advertise on AppleInsider Contact AppleInsider
Save up to $250 on new MacBook Pros and up to $150 on brand new iMacs with special coupons: Mac Pricing Guide updated Nov 24th (Find the best prices on Macs).
Tuesday, May 5, 2009

Apple hit with class action suit over fire-prone MagSafe adapters

By Katie Marsal

Published: 06:30 PM EST

A new lawsuit seeking class action status has accused Apple of neglecting a flaw in the MagSafe power connector for MacBooks that might not only cause a break but could trigger sparks, forcing customers to buy replacements and even creating a potential fire hazard.

Submitted late last week to a Northern District of California court in San Jose, the joint complaint from Tim Broad, Naotaka Kitagawa and Jesse Reisman claims that the MagSafe cable used for the MacBook and MacBook Pro will inevitably fray near one of its connecting ends, contradicting Apple's claims that the adapter is "durable." The plaintiffs believe that day-to-day use, including winding the cable around the power adapter's pop-out guides, ends up destroying the cable over time -- and that Apple is aware of the problem but hasn't fully addressed it with a safer design.

All three at varying points have had to buy replacement MagSafe adapters for their systems that, in two cases, have already either needed a replacement or are showing signs of needing one. The plastic sheath on the cable in each circumstance was often melted away and exposed the bare wiring; Broad noted the heat was enough that it might have caused fire damage to his home if he hadn't been present to watch for the danger signs.

"It almost burned my hand when I brushed it accidentally," he says in the 27-page filing.

The trio also points to numerous examples of similar patterns online, including Apple's own online store, where the cables had frayed, melted or sparked and forced customers to get one or more replacements. Apple, meanwhile, only asks customers to visit a certified Apple service location if sparks occur anywhere other than at the power plug's metal prongs; many of these visits, however, only result in the customers buying another $80 adapter rather than receiving a free replacement.

As the problem is already known to affect "at least thousands" of users and may well include hundreds of thousands with the exact same issue, the plaintiffs want class action status to represent anyone who may have bought an affected MacBook and have charged Apple with violating California's business codes as well as breaching the implied and explicit warranties attached to the computers.

Frayed MagSafe adapter
A MagSafe adapter cable whose sheath has melted, exposing the wire. | Image credits: Flickr user AriXr.


Broad, Kitagawa and Reisman want Apple to not only refund any of the associated costs with the known defective products but to warn the public and, if successful, pay punitive damages alongside the expected compensation.

As always, Apple hasn't commented on the lawsuit, but faces a large hurdle given the collective evidence. AppleInsider has also heard of Apple redesigning its adapters as early as October 2007 to try and resolve its cable issues, but many of the incidents reported in the new lawsuit have occurred well after the fix was supposed to have taken effect that year, surfacing as recently as March 2009.

Filed under : Current Hardware 102 Comments ] 
Story topics: lawsuits, MacBook Pro, MacBook, MagSafe   Print ] [ Story Link ] 


Download Parallels 5.0 Today
Mac Poker players can play Full Tilt Poker for Mac and get 100% to $600 free with bonus code MP600, courtesy of Online Poker Mac
AppleInsider Features
Hot Forum Topics

Recent Articles
Apple seeks permanent injunction to prevent Psystar sales
Motorola passes Apple in brand loyalty among men - study
Apple and Live Nation debut iTunes live music program
Rival publishers rumored to align for iTunes-like magazine store
TV market looks to mimic Apple with cross-platform 'app store'
Users report issues with Apple's new Core i7-based iMac
AT&T continues to counter Verizon claims as Apple enters ad fray
Apple iPhone eats up 50% share of all mobile data traffic globally
End of iPhone exclusivity means boosted sales in Europe
Malicious worm attacks, steals data from jailbroken iPhones
Apple exec offers glimpse into App Store approval process
iPod touch camera rumors resurface with claimed spring release
iPhone to launch in South Korea at end of November
Smoking may void Applecare warranty due to "health hazard"
Inside Google's Android and Apple's iPhone OS as software markets
Apple's App Store approval process gets partially automated
TomTom to release iPod touch-specific GPS car kit
China Unicom expects 10% of 3G users on iPhone in 3 years
Steve Jobs e-mails terse response to upset Apple developer
Hack re-enables Atom processor compatibility for Mac OS X 10.6.2
Microsoft shareholders grill CEO about Apple, iPhone
Google outlines Chrome OS plans for netbooks
Sony announces iTunes competitor for music, movies, books
Apple investigates space-age fitness tracking technology
Web search statistics show Bing stagnant, Google growing
New apps said to make iPod touch more prominent in Apple stores
Piper: Apple tablet no more than $700, launch timing irrelevant
Major publisher preps for Apple tablet as delay, OLED rumors surface
AT&T faces setback in legal battle over Verizon ads [u]
TomTom app updated to support iPod touch, first-gen iPhone
Oct. estimates suggest Apple will sell 2.9M Macs this quarter
Microsoft retail store gets odd viral marketing buzz
Rumored 'Google Phone' said to be coming in 2010
Evidence suggests Apple at work on Mac OS X 10.7
iPhone approved in South Korea; China Mobile talks continue
AT&T upgrades network as wireless traffic quadruples over past year
Apple store in upscale Greenwich, Conn., to open Saturday
Needham downgrades Apple stock on technicality
Verizon rumored to embrace Palm in 2010 to combat iPhone
Apple's iPhone App Store takes off in China

AppleInsider Market Place

Sell your Laptop - working or not. Free shipping.: Get an instant online quote and sell your laptop today !

Believe in Office: Save Up To 25% on Office 2004 For Mac. Visit Our Site for Details!

IBackup - SMB Online Backup: IBackup is the preferred online storage and backup service of choice for SMBs for its ease of use, security and value. Offers automated backup and restore, file selection and securiy.

Download free software - everyday updated freeware files

 
Advertisements








AppleInsider RSS Feed
AppleInsider © 1997-2008
Please review our Privacy Policy.
Written/Edited/Compiled by the AppleInsider Staff.