$bbtitle
Apple Stock: 196.19 ( +2.07 )
RSS RSS Twitter Twitter
Search:
AppleInsider.com Archives News Bytes Reviews Anonymous Mailer Submit Story AppleInsider Forums Mac Prices Polls Advertise on AppleInsider Contact AppleInsider
Save over $268 on MacBook Pros and $150 on iMacs with special coupons: Mac Pricing Guide updated Feb. 9th (Find the best prices on Macs).
Wednesday, November 26, 2008

Apple investigating graphics issues on new MacBook lines

By Sam Oliver

Published: 03:00 PM EST

iPad hands-on preview
Apple is investigating two separate graphics issues with its new line of MacBook and MacBook Pros, and is reported to be preparing a software update to remedy at least one of them.

The first issue, which some are calling "the black screen of death," manifests itself on unibody MacBook Pros during game play. Users report that their screens go black after just a few minutes of gaming, while the system locks up and the audio enters into an infinite loop.

Once the systems lock up, users say they lose control of their cursor and are left with no other option but to restart their Macs through a hard reset. The issue exists under both Windows and Mac OS X, affecting a wide range of titles that include Call of Duty 4, World of Warcraft, Ages of Empire III, Command and Conquer, Oblivion, Company of Heroes, and others.

Some users believe the problem may be a driver or cooling issue, where the MacBook Pro heats up faster than the internal fans can spin up to provide ample cooling, which then leads to a crash. A few of these users have had some luck mitigating the problem by installing alternative drivers for the notebook's NVIDIA graphics card and using a free software tool called SMCFancontrol, which lets you tweak your fans to maintain a certain speed.

Not all users have had the same success, however. Others report the only surefire solution was to have their MacBook Pro's logic board replaced or have their system swapped out for one manufactured more recently. In these cases, the problems disappear completely, leading some to believe there is a hardware-related issue with an early batch of the notebooks.

For its part, Apple is reportedly acknowledging that an issue exists but has not yet identified the cause.

"Just spoke to AppleCare UK and they also confirm 'Apple are [sic] aware of the issue and are investigating,'" said an Apple Support forum member by the name of omv. He reported that the company is still trying to determine whether the root of the problem lies in hardware or software.

Separately, owners of both the new unibody MacBooks and MacBook Pros are reporting wave-like video distortions while scrolling in web browsers of viewing HD content. They say the problem is common on most systems on display at Apple retail stores, but note the distortions do not appear while running Windows, which may suggest a Mac-specific NVIDIA driver issue.

Adding to that theory, other users note the problem also exists on NVIDIA-based iMacs, but does not show up on the MacBook Air with integrated Intel graphics or iMacs with ATI graphics cards. Another theory is that a combination of the NVIDIA graphics card drivers and Apple's Webkit rendering engine is to blame, which would explain why the distortions do not appear under Windows or Mac browsers that do not rely on WebKit, such as Opera.

Again, Apple is said to be aware of the issue, but in this case is already working on a software fix, according to Apple Support forum member rnicolson:

After discovering this problem on the MacBook Pro I purchased a few weeks ago, I visited the Apple Store in Regent Street to check whether the problem was common to all the new MacBook Pro's. I checked five MacBook Pro's they had on display and they all had exactly the same wave distortion on the screen, when scrolling in Safari using the side bar. There was no distortion when the up/down keys were used. I showed this screen distortion to an Apple salesperson, who seemed genuinely surprised. He disappeared to the back office in the store for a discussion with a 'senior Apple Engineer' and after five minutes he returned with the statement that this was a known problem and there will be a software fix for it sometime...

Filed under : Current Hardware 74 Comments ] 
Story topics: MacBook Pro, MacBook   Print ] [ Story Link ] 



Mac Poker players can play Full Tilt Poker for Mac and get 100% to $600 free with bonus code MP600, courtesy of Online Poker Mac
AppleInsider Features
Hot Forum Topics

Recent Articles
Apple releases iPhone OS 3.2 SDK for iPad
Apple seen extending exclusive iPhone deal with AT&T
iTunes price increases mean slower sales for music labels
Apple introduces 64-bit Aperture 3 with Faces and Places
Apple's share of U.S. smartphone market grows to 25% - study
iPhone OS 3.1.3 sees 14% adoption in 6 days, new hack released
Amazon rethinking Kindle in the wake of Apple iPad
Purported 4th gen Apple iPhone parts show largely unchanged design
Execs say Apple could lower iPad price if market demands it - report
Consumers lose interest in iPad after Apple's unveiling - survey
Higher Amazon e-book prices expected to coincide with iPad launch
Inside Apple's iPad: VGA video output
Unannounced Core i7 Apple MacBook Pro surfaces in benchmarks logs
Apple's new beta of Mac OS X 10.6.3 includes few changes
One in five physicians likely to purchase Apple iPad - study
Sling Media says it didn't change iPhone SlingPlayer to appease AT&T
Credit Suisse: 75% chance AT&T keeps iPhone exclusivity in 2010
Apple denying iPhone apps that use location framework for targeted ads
Apple's iPad deal gives Hachette pricing leverage against Amazon
Eccentric but effective Steve Jobs pitches iPad to NYT execs
Owners of flickering 27-inch iMacs claim 15% refund from Apple
IDC: Apple iPhone was No. 3 smartphone in 2009 with 14.4% of market
Future Apple iPhones could share current location during a call
AT&T, Sling Media partner to allow 3G access on iPhone SlingPlayer
Apple's iTunes Preview now offers browser-based App Store access
Amazon acquires touch-screen maker for future Kindle project
Nehalem Mac Pro systems suffer audio-based performance issues
Two new hires are Apple's latest moves in mobile advertising
AT&T outbid Verizon with cheaper Apple iPad data plans - rumor
Apple seen moving 2M iPads in 2010 before sales 'catalyst' emerges
Apple iPad deal pushes another publisher to renegotiate with Amazon
Apple allegedly selects new manufacturer for next-gen iPhone
ScrollMotion tapped by publishers to develop textbook apps for iPad
Apple denies iMac production halt as shipment times improve
Apple releases iPhone OS 3.1.3 with battery reporting fix
U.S. senator presses Apple on human rights practices in China
Photo of Apple's next-generation iPhone in the wild - sources
Despite sales growth, Apple's iPhone loses market share - report
Intel 6-core i7-powered Mac Pro rumored to launch this month
iPad photos show slot for forward-facing video camera

 
Advertisements








AppleInsider RSS Feed
AppleInsider © 1997-2008
Please review our Privacy Policy.
Written/Edited/Compiled by the AppleInsider Staff.