$bbtitle
Apple Stock: 199.92 ( -0.59 )
RSS RSS Twitter Twitter
Search:
AppleInsider.com Archives News Bytes Reviews Anonymous Mailer Submit Story AppleInsider Forums Mac Prices Polls Advertise on AppleInsider Contact AppleInsider
Save up to $280 on new MacBook Pros and up to $165 on brand new iMacs with special coupons: Mac Pricing Guide updated Nov 20th (Find the best prices on Macs).
Friday, May 18, 2007

Apple hit with class-action suit over MacBook, MacBook Pro displays

By Prince McLean

Published: 01:00 PM EST

Apple Inc. has been hit with another class-action lawsuit. This time the formal complaint comes courtesy of a pair of MacBook and MacBook Pro owners who charge the company with falsely advertising the quality and capabilities of the displays used in the Intel notebooks.

In the May 3rd filing with the Superior Court of California for the County of San Diego, private citizens Fred Greaves and Dave Gatley are seeking multiple forms of relief and reimbursement, in addition to an injunction that would prevent Apple from continuing to market its existing notebook displays alongside claims that they support "millions of colors" and offer views "simply unavailable on other portables."

Specifically, they charge that the Cupertino-based company's MacBook and MacBook Pro notebook displays are only capable of displaying the "illusion of millions of colors through the use of a software technique referred to as 'dithering,' which causes nearby pixels on the display to use slightly varying shades of colors that trick the human eye into perceiving the desired color even though it is not truly that color."

Citations in the suit imply that the Apple notebooks may employ sub-par displays only capable of 6 bits per channel (18-bit color), rather than 8 bits per channel, making them capable of displaying only 262,144 colors without dithering, as opposed to millions. That would explain why within weeks of purchase, a flood of customers reported that their MacBook and MacBook Pro displays appeared "grainy" or "sparkly," according to the complaint.

The 22-page suit includes about 6 pages of sample complaints waged by disgruntled customers on Apple's discussion forms and other outlets, including the AppleInsider and MacNN forums. It notes that a large number of customers have contacted Apple for relief, to no avail.

"Many such dissatisfied purchasers were chastised by Apple agents and employees for being too picky about their assessment of the quality of the display," the suit alleges. "Other dissatisfied purchasers were told that they were imagining the complained about defects."

The matter is of particular concern to MacBook and MacBook Pro users who rely on the accuracy of the displays for graphic use, such as photography, according to the complaint. It asserts that the displays, even at their highest resolutions, are unreliable for editing purposes.

In addition to false advertising and misrepresentation, Apple is also charged with violating the Unfair Competition Law and the Consumer Legal Remedies Act with its failure to address and rectify the situation.

Due to the large number of customer complaints, including complaints on the company's own website, it's apparent that Apple is well aware of the problems, the suit claims. It adds, however, that the Mac maker has taken it upon itself to heavily redact many of the posted complaints, and has even gone to the lengths of "taking down" entire threads devoted to the subject.

Representatives for the Law Offices of Peter M. Polischuk, attorneys representing the plaintiffs, had not returned inquires for comment as of press time.

For those interest, a copy of the complaint is being made available by AppleInsider as a PDF download.

146 Comments ] 
  Print ] [ Story Link ] 


Download Parallels 5.0 Today
Mac Poker players can play Full Tilt Poker for Mac and get 100% to $600 free with bonus code MP600, courtesy of Online Poker Mac
AppleInsider Features
Hot Forum Topics

Recent Articles
Apple's App Store approval process gets partially automated
TomTom to release iPod touch-specific GPS car kit
China Unicom expects 10% of 3G users on iPhone in 3 years
Steve Jobs e-mails terse response to upset Apple developer
Hack re-enables Atom processor compatibility for Mac OS X 10.6.2
Microsoft shareholders grill CEO about Apple, iPhone
Google outlines Chrome OS plans for netbooks
Sony announces iTunes competitor for music, movies, books
Apple investigates space-age fitness tracking technology
Web search statistics show Bing stagnant, Google growing
New apps said to make iPod touch more prominent in Apple stores
Piper: Apple tablet no more than $700, launch timing irrelevant
Major publisher preps for Apple tablet as delay, OLED rumors surface
AT&T faces setback in legal battle over Verizon ads [u]
TomTom app updated to support iPod touch, first-gen iPhone
Oct. estimates suggest Apple will sell 2.9M Macs this quarter
Microsoft retail store gets odd viral marketing buzz
Rumored 'Google Phone' said to be coming in 2010
Evidence suggests Apple at work on Mac OS X 10.7
iPhone approved in South Korea; China Mobile talks continue
AT&T upgrades network as wireless traffic quadruples over past year
Apple store in upscale Greenwich, Conn., to open Saturday
Needham downgrades Apple stock on technicality
Verizon rumored to embrace Palm in 2010 to combat iPhone
Apple's iPhone App Store takes off in China
Belgian heist lands thousands of stolen Apple iPhones
Verizon responds to AT&T in court: 'The truth hurts'
Apple said to release iPhone app for in-store appointments
OnLive cloud gaming service demonstrated on Apple's iPhone
Apple tablet speculation: high-end graphics, several models
Microsoft looks to combat Apple globally with Zune content
Apple met with AdMob weeks before acquisition by Google
Apple earns key legal victory against Psystar
Apple looks to hire AAA game developer for in-house iPhone team
Apple's next-gen iPhone power amp; NASA chemical sensor app
Bill Gates praises Steve Jobs for saving Apple
AT&T responds to 'false and misleading' Verizon ads
Apple unveils browser-based iTunes Preview
AT&T asks court to pull Verizon's 'misleading' iPhone ads
Conflicting reports within Qualcomm suggest Verizon-only iPhone

AppleInsider Market Place

Sell your Laptop - working or not. Free shipping.: Get an instant online quote and sell your laptop today !

Believe in Office: Save Up To 25% on Office 2004 For Mac. Visit Our Site for Details!

IBackup - SMB Online Backup: IBackup is the preferred online storage and backup service of choice for SMBs for its ease of use, security and value. Offers automated backup and restore, file selection and securiy.

Download free software - everyday updated freeware files

 
Advertisements








AppleInsider RSS Feed
AppleInsider © 1997-2008
Please review our Privacy Policy.
Written/Edited/Compiled by the AppleInsider Staff.