$bbtitle
Apple Stock: 151.75 ( 0.00 )
RSS RSS Twitter Twitter
Search:
AppleInsider.com Archives News Bytes Reviews Anonymous Mailer Submit Story AppleInsider Forums Mac Prices Polls Advertise on AppleInsider Contact AppleInsider
Save up to $280 on new MacBook Pros and up to $180 on new iMacs with special coupons: Mac Pricing Guide updated July 18th (Find the best prices on Macs).
Friday, May 18, 2007

Apple hit with class-action suit over MacBook, MacBook Pro displays

By Prince McLean

Published: 01:00 PM EST

Apple Inc. has been hit with another class-action lawsuit. This time the formal complaint comes courtesy of a pair of MacBook and MacBook Pro owners who charge the company with falsely advertising the quality and capabilities of the displays used in the Intel notebooks.

In the May 3rd filing with the Superior Court of California for the County of San Diego, private citizens Fred Greaves and Dave Gatley are seeking multiple forms of relief and reimbursement, in addition to an injunction that would prevent Apple from continuing to market its existing notebook displays alongside claims that they support "millions of colors" and offer views "simply unavailable on other portables."

Specifically, they charge that the Cupertino-based company's MacBook and MacBook Pro notebook displays are only capable of displaying the "illusion of millions of colors through the use of a software technique referred to as 'dithering,' which causes nearby pixels on the display to use slightly varying shades of colors that trick the human eye into perceiving the desired color even though it is not truly that color."

Citations in the suit imply that the Apple notebooks may employ sub-par displays only capable of 6 bits per channel (18-bit color), rather than 8 bits per channel, making them capable of displaying only 262,144 colors without dithering, as opposed to millions. That would explain why within weeks of purchase, a flood of customers reported that their MacBook and MacBook Pro displays appeared "grainy" or "sparkly," according to the complaint.

The 22-page suit includes about 6 pages of sample complaints waged by disgruntled customers on Apple's discussion forms and other outlets, including the AppleInsider and MacNN forums. It notes that a large number of customers have contacted Apple for relief, to no avail.

"Many such dissatisfied purchasers were chastised by Apple agents and employees for being too picky about their assessment of the quality of the display," the suit alleges. "Other dissatisfied purchasers were told that they were imagining the complained about defects."

The matter is of particular concern to MacBook and MacBook Pro users who rely on the accuracy of the displays for graphic use, such as photography, according to the complaint. It asserts that the displays, even at their highest resolutions, are unreliable for editing purposes.

In addition to false advertising and misrepresentation, Apple is also charged with violating the Unfair Competition Law and the Consumer Legal Remedies Act with its failure to address and rectify the situation.

Due to the large number of customer complaints, including complaints on the company's own website, it's apparent that Apple is well aware of the problems, the suit claims. It adds, however, that the Mac maker has taken it upon itself to heavily redact many of the posted complaints, and has even gone to the lengths of "taking down" entire threads devoted to the subject.

Representatives for the Law Offices of Peter M. Polischuk, attorneys representing the plaintiffs, had not returned inquires for comment as of press time.

For those interest, a copy of the complaint is being made available by AppleInsider as a PDF download.

146 Comments ] 
  Print ] [ Story Link ] 


(13") $1,058.18* (15") $1,543.18* (15") $2,025.18*
(13") $1,349.18* (15") $1,784.18* (17") $2,219.18*
*with coupons, see the Mac Price Guide for details.
Mac Poker players can play Full Tilt Poker for Mac and get 100% to $600 free with bonus code MP600, courtesy of Online Poker Mac
AppleInsider Features
Hot Forum Topics

Recent Articles
Apple, many others in crosshairs of touchpad lawsuit
Nokia stock nosedives as Apple gains on market leader
Developers claim Apple rates all browser-embedded apps mature
iPod touch seen as small but stealthy asset in Apple lineup
Offbeat: Paranoid lawsuit attempts to link Apple to Italian mafia
Apple now selling access to WWDC presentations via iTunes
Analyst urges selling an "ebbing" Microsoft's stock
Palm releases Mojo SDK for Pre/WebOS development
Analyst says iPhone is lifeblood of AT&T success
Google Voice released for Android and BlackBerry, but not iPhone
Microsoft says Apple legal wanted 'Laptop Hunter' ads pulled
Bing's share of search less than Safari's share in browsers
Microsoft stores to open near Apple's; Steve Jobs at Coldplay gig
Single digit growth boosts Apple's share of US PC market to 8.7% 
Apple's iTunes 8.2.1 update kills sync with Palm Pre
Big game publishers embrace App Store
Apple may extend antiglare display option to more Macs
Sluggish sales of 1.8-inch drives may signal end to iPod classic
Reports say iPhone could be coming to British T-Mobile
Steve Ballmer laughs off Google's Chrome OS threat
Apple developers get new iPhone 3.1 and Snow Leopard betas
Apple's image may be tarnished by poor factory conditions
iTunes goes retro with digital 45s
Verizon app store to be mandated; new BlackBerry sells well
Strong MacBook and iPhone sales to propel Apple stock - report
Apple’s App Store: More than 1.5 billion served
Apple's In-Ear Headphones receive a subtle upgrade
Apple's iPhone "wrecking" the cell industry
Microsoft takes aim at Google with online Office suite
Apple unleashes new Leopard, Snow Leopard betas
Apple nears wireless license for iPhone in China
Google CEO to discuss his future as an Apple director
Apple tweaks Dock menus in new Snow Leopard beta
MacBook Pros suffer 7,200rpm drive issue; Korea iPod nano recall
Intuit says new Quicken for Mac delayed to 2010
Apple looks to do more with face detection, improved video chat
Published: LSD inventor's letter to Apple CEO Steve Jobs
Apple filings detail ID app, other potential iPhone enhancements
Apple launches HTTP Live Streaming standard in iPhone 3.0
Chrome OS may push Google CEO off of Apple's board

AppleInsider Market Place

Sell your Laptop - working or not. Free shipping.: Get an instant online quote and sell your laptop today !

Believe in Office: Save Up To 25% on Office 2004 For Mac. Visit Our Site for Details!

IBackup - SMB Online Backup: IBackup is the preferred online storage and backup service of choice for SMBs for its ease of use, security and value. Offers automated backup and restore, file selection and securiy.

Download free software - everyday updated freeware files

 
Advertisements








AppleInsider RSS Feed
AppleInsider © 1997-2008
Please review our Privacy Policy.
Written/Edited/Compiled by the AppleInsider Staff.