$bbtitle
AAPL: 169.53 ( -4.21 ) AppleInsider RSS Feed
Search:
AppleInsider.com Archives Reviews Anonymous Mailer Submit Story AppleInsider Forums Polls Advertise on AppleInsider Contact AppleInsider
Help AppleInsider: Please take a moment to complete this quick survey.
Tuesday, April 24, 2007

Apple accepting applications for iPhone tech support reps

By AppleInsider Staff

Published: 04:00 PM EST

Wanna become one of the first telephone tech support representatives fielding questions on the iPhone? Well Apple recommends you submit your applications promptly, as training classes begin in May.

An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas.

"Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says.

Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.

Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support.

Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives.

Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep.

26 Comments ] 
  Print ] [ Story Link ] 

Mac Poker players can play Full Tilt Poker for Mac and get 100% to $600 free with bonus code MP600, courtesy of Online Poker Mac
AppleInsider Features
Hot Forum Topics

Recent Articles
Apple may be working with AT&T on iPhone tethering plan
Apple ships Final Cut Express 4.0.1 and ProRes plug-in
iPhone 3G finally reaching supply and demand balance
Google reveals open Android Market to rival iPhone's App Store
Apple: iPhone security holes, contacts lag, GPS quirks to be fixed soon
Bloomberg accidentally publishes Steve Jobs obituary
Apple details next-gen multi-touch techniques for tablet Macs
Why Apple keeps its iPhone 2.0 SDK under NDA
Behind the iPhone Software 2.0.2 fix to reduce dropped calls
iPods, MacBooks, iMacs up next on Apple's 2008 roadmap
Repeat tests show iPhone 3G doesn't suffer from faulty hardware
Apple iPhone ad banned in UK due to "misleading" claims
Psystar accuses Apple of anti-competitive tactics in countersuit
Apple to co-host panel on future of video surveillance
Orange admits to capping 3G speeds in France
Road to Mac OS X 10.6 Snow Leopard: 64-Bits
New BlackBerry suffering same 3G connection drops as iPhone
Consensus builds for rumored Sept. 9 iPod event
Study points to network weakness as source of iPhone 3G woes
Apple's Sept quarter Mac and iPod sales ahead of estimates
iPhone Software 2.1 to stifle open source copy-and-paste effort
Report: Mac adoption expanding in the enterprise
Apple developers get new builds of Safari 4, Mac OS X 10.5.5
Digg founder claims knowledge of 4G iPod nano, iTunes 8.0
Apple releases MacBook Air update to fix processor idling bug
iPhone 3G sales hampered by Windows Mobile
Next-gen MacBook Air CPU; Apple's SoHo neighbors complain
Apple investigating iTunes block in China
Russian iPhone 3G deal demands 1.8 million sales per year
Orange Poland shops allegedly creating fake iPhone 3G queues
Apple may report unprecedented 3 million Mac quarter
Microsoft taps Seinfeld to help battle Apple in new ad campaign
Class action suit claims Apple deceived over iPhone 3G speeds
Apple: iPhone 2.0.2 update targets 3G issues
Retail sources say its closing time for current iPod line
Briefly: shots of Nike+ touch app not the real deal
WWDC presenter talks iPhone development from .NET perspective
Steve Jobs vows iPhone app crash fix for September
Apple will replace 'exploding' first-run iPod nanos
Rising iPhone browser share points to sales of 5 million 3G units

AppleInsider Market Place

Sell your Laptop - working or not. Free shipping.: Get an instant online quote and sell your laptop today !

Believe in Office: Save Up To 25% on Office 2004 For Mac. Visit Our Site for Details!

IBackup - SMB Online Backup: IBackup is the preferred online storage and backup service of choice for SMBs for its ease of use, security and value. Offers automated backup and restore, file selection and securiy.

Download free software - everyday updated freeware files

 
Advertisements







AppleInsider RSS Feed
AppleInsider © 1997-2008
Please review our Privacy Policy.
Written/Edited/Compiled by the AppleInsider Staff.