Apple accepting applications for iPhone tech support reps

Wanna become one of the first telephone tech support representatives fielding questions on the iPhone? Well Apple recommends you submit your applications promptly, as training classes begin in May.

An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas.

"Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says.

Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.

Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support.

Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives.

Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep.

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26 Comments

the truthbearer

said about 16 years ago

Cool - now in May we can have all the specs and capabilities leaked a month early (battery life, etc)

melgross

said about 16 years ago

Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.

kilraq

said about 16 years ago

*Sighs* if only I wasn't in the military.

Good luck to whoever goes up for this. A solid job placement. All I ask is to keep in mind all that crappy phone service you have gotten over the years and try to do a better job.

SpamSandwich

said about 16 years ago

Quote:

Originally Posted by melgross

Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.