Apple to repair shutdown-plagued MacBooks under warranty
Apple Computer has acknowledged that a problem exists with some of its Intel MacBooks where the notebook computers may intermittently shut down, but has vowed to fix those systems free of charge.
For more details on the repair program, Apple told providers to check this knowledge base article, which ironically contains only the following line: "If your MacBook is shutting down intermittently, please ">contact AppleCare
Complaints from disgruntled owners of the 13-inch widescreen notebooks began ">pouring into online forums
In its memo to service providers, Apple mandates that affected MacBooks be repaired with a matching logic board and heatsink set. This new logic board and heatsink combo part should be available to service providers by the end of this week, the company said.
In the meantime, Apple is channeling all "business-critical" MacBook repairs through its Austin, Texas repair depot for a faster turnaround times. Individual customers who filed complaints with AppleCare have also been able to send their machines into the depot, but some have been waiting in excess of one week to get their computers back.